INTRODUCTION

Cityviews is a group that specializes in online gambling services, bringing together platforms such as 7 Sultans, All Jackpots, All Slots, Euro Palace, Grizzlys Quest, and many others, collectively referred to as the “Services” .

At Cityviews, protecting your privacy is our top priority. This Privacy Notice describes our practices regarding your data, including our methods for collecting, utilizing, disclosing, and safeguarding your Personal Information, as well as your rights associated with it.

In this Privacy Notice, we will explain:

THE GROUP
WHAT INFORMATION WE COLLECT
MINORS
THE USE OF COLLECTED INFORMATION
MARKETING
WITH WHOM WE SHARE INFORMATION
TRANSFER OF INFORMATION
THIRD PARTY TRACKING TECHNOLOGIES
THIRD PARTY SERVICES
RETENTION OF PERSONAL INFORMATION
YOUR RIGHTS
HOW WE ENSURE YOUR INFORMATION REMAINS SAFE
CHANGES TO THE PRIVACY NOTICE
HOW TO CONTACT US

Please take the time to read this Privacy Notice thoroughly. By engaging with our Services, you are consenting to the terms outlined in the Privacy Notice. If you have any inquiries or feedback, please reach out to our Data Protection Officer at: FORM

THE GROUP

Cityviews encompasses the following entities:

Baytree Interactive Limited (registration number 69691), is a company registered in Guernsey, located at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. It is licensed by the Kahnawake Gaming Commission under License number 00892, issued on February 16, 2022.
Baytree (Alderney) Limited (registration number 2012), is situated at La Corvee House, La Corvee, Alderney, GY93TQ, and is a company registered in Alderney. It holds a license from the Alderney Gambling Control Commission (AGCC) since December 15, 2020, with License Number 155 C1.

WHAT INFORMATION WE COLLECT

We gather two categories of information from our Users:

Personal Information

Registration details: When you create an account, you provide various details, including your username, password, full name, email address, gender, birth date, residential address, country of residence, ID number, phone number, and job title.
Government-issued ID: To verify your identity, we may request a copy of your identity document along with proof of your address.
Payment information: This includes details like your credit card number and bank account information that we collect during transactions.
Voluntary information: Any additional information you choose to share with us during your communications.
Device information: We gather identifiers from your device, such as UDID, IMEI, MAC address, browser fingerprinting, IP address, and geo-location data.
Communications: We might record or monitor interactions like emails, chats, and phone calls for purposes including support, training, and security.
Social networks: If you register through a social media platform, we may access specific information from that account.
Information from third parties: We obtain data from service providers that may include credit history and financial details pertinent to the Services we offer.

Non-Personal Information

The second category of information we collect consists of unidentified and non-identifiable data about users, derived from their interaction with our Services (known as 'Non-Personal Information'). This includes technical details and aggregated usage statistics, such as the user's operating system, browser type, screen resolution, preferred browser language, click-stream data, activities conducted within the Services, duration of visits, and associated time stamps.
To clarify, if any Non-Personal Information can be linked to Personal Information, it will be categorized as Personal Information for as long as that connection exists.

Categories of Non-Personal Information we collect include:

Technical information: To enhance our Services and improve the user experience, we gather technical information from your device, which includes browser type, operating system, language preferences, access times, and the originating domain of the linking website.
Gameplay information: We may track data regarding your gameplay, such as deposits, wagers, bonuses, session lengths, and best scores. This information could be shared with others and displayed on our platforms.
Device and connection information: If you choose to download our software, we might collect information from your device for security and fraud prevention reasons. This encompasses detecting software associated with fraudulent activities and verifying whether your connection is utilizing a VPN or proxy.
Analytics information: We gather data related to your use of our Services, including application usage statistics, log files, user activity (pages visited, time spent on each page, clicks, various actions), timestamps, and alerts. This data is essential for troubleshooting errors and conducting research and analytics.
Anonymous information: We may take steps to anonymize or de-identify the gathered information to ensure it cannot be used to identify you personally. Such aggregated or de-identified information may be utilized and shared without restrictions, including for marketing purposes.

MINORS

The Services are not designed for use by anyone under the age of 18 or below the legal age set by their jurisdiction, whichever is higher (referred to as 'Legally of Age'). If you do not meet this age requirement, please refrain from using the Services or sharing any Personal Information with us.

We maintain the right to verify any Personal Information that we collect. Should we find that a user under the Legally of Age has provided information, we will discard it. If you suspect that a minor has shared information with us, please reach out.

THE USE OF COLLECTED INFORMATION

Your Personal Information is utilized for several purposes, including:
Setting up, managing, and updating your account information.
Providing and facilitating our Services, such as handling bets and processing payments.
Communicating with you regarding updates or special offers.
Marketing our Services and serving personalized advertisements, including behavioral advertisements.
Conducting analytics and research to refine and tailor our Services according to user preferences.
Supporting customer relationship management, customer support, and troubleshooting.
Customizing and enhancing the Services based on user feedback.
Ensuring a responsible gaming environment for all users.
Processing your requests in relation to exercising your User Rights.
Verifying and authenticating your access to specific features of the Services.
Detecting and preventing fraudulent or illegal activities.
Investigating breaches of our policies and User Agreements and enforcing our rules.
Resolving any disputes that arise from your use of our Services.
Meeting legal obligations as required (e.g., KYC and Anti-Money Laundering laws) or complying with legal requests from government entities.

MARKETING

We, along with our third-party partners, may utilize your Personal Information (such as your name, address, email, and phone number) to send you promotional communications regarding our Services and related offerings.

These may come from:

Other companies within the Group
White Label Brands
Group’s business partners and associates (collectively referred to as “Marketing Affiliates” )

We may share your Personal Information with our Marketing Affiliates to present you with various promotional offers we think would interest you. These offers may be communicated via email, postal mail, SMS, or phone.

You can modify your marketing preferences anytime by reaching out to Customer Services. If you download our Software, a notification application may also be installed on your device to keep you updated about new features, service communications, promotions, and exclusive offers. By downloading the Software, you agree to receive these notifications. If you wish to stop receiving them, you will need to uninstall the notification software manually from your device.

You can withdraw your consent for further marketing communications from us or our Marketing Affiliates at any time through Live Chat. Please remember that even if you unsubscribe from marketing emails, we may still send you notifications related to service updates and important information.

WITH WHOM WE SHARE INFORMATION

We do not rent, sell, or distribute your Personal Information to third parties ('Recipients') unless described in this Privacy Notice. Personal Information will only be shared with Recipients when necessary for specific objectives.

We share Personal Information with:

White Label Brands and their associated service providers.
Entities within the Group and their affiliates.
Subcontractors and third-party service providers (such as cloud computing companies, marketing affiliates, and identity verification services).
Credit reporting agencies
Payment processing companies and banks.
Third parties involved in the promotion or operation of In-House Brands or White Label Brands.
Organizers of offline events or tournaments.
Hospitality companies and flight services linked to offline events and promotions.
Auditors, contractors, or advisors of the Group’s business operations.
Third parties tasked with investigating or preventing fraudulent or illegal actions (including governmental bodies, law enforcement, financial institutions).
Licensing authorities and regulatory agencies.
Potential buyers or investors interested in the Group or White Label Brands, especially in situations involving corporate transactions like sales, mergers, or reorganizations.

We may share Personal Information for various reasons, such as:

Storing information on our behalf (for example, through cloud computing services).
Processing data to aid in our business operations (including payment processing, authentication, auditing, and fraud prevention).
Conducting research, technical diagnostics, or analytics.
Delivering targeted advertisements and promotional materials.
Protecting our legal rights or claims, enforcing policies, ensuring safety, investigating fraud, or addressing technical issues.

TRANSFER OF INFORMATION

Given our global operations, it may become necessary to transfer your Personal Information to countries outside the European Union, where data protection laws may not match those of the EU.

We strive to uphold the security of your Personal Information in line with our Privacy Notice, utilizing contractual means (such as approved contractual clauses for data transfers) or other protective measures.

If you believe that your privacy has been compromised or that the Services have been misused in any way, we encourage you to reach out to us through our Live Chat feature.

THIRD PARTY TRACKING TECHNOLOGIES

When you engage with our Services, we implement various technologies such as web beacons, cookies, pixels, scripts, tags, and more, both directly and through third-party affiliates ( “Tracking Technologies” ).

These Tracking Technologies enable us to gather automatic insights regarding you and your device. This is designed to improve navigation, optimize performance, and tailor your overall experience. Additionally, the collected data is utilized for statistical analysis, analytics, and for providing customized content and services.

Keep in mind that third parties can also gather data about you through these Tracking Technologies. For further details, please refer to our Cookie Policy .

THIRD PARTY SERVICES

While using our Services, you may come across links leading to external websites, applications, or services. It's important to note that this Privacy Notice doesn’t apply to those third-party platforms, even if they’re accessible via our Services.

These external websites operate independently from our Group, and we do not bear responsibility for their privacy practices or legal issues. We recommend reviewing their privacy policies and terms of service before engaging with them.

You take all the risks associated with using third-party sites, services, or applications. We are not liable for any consequences resulting from your interactions with those platforms.

RETENTION OF PERSONAL INFORMATION

If you have created an account with us, we will keep your Personal Information as long as your account is active. We might also retain your data to fulfill legal obligations, including compliance with gambling laws, Know-Your-Customer guidelines, and Anti-Money Laundering statutes.

We may hold onto your Personal Information for an extended period if it's necessary for valid interests, such as preventing fraud and maintaining records.

If you would like to erase your Personal Information, please send us an email at

YOUR RIGHTS

You may contact us at any time to:

You have the right to access or delete your Personal Information.
You can also modify or update your Personal Information if you find any inaccuracies.
You have the ability to limit or cease any further usage of your Personal Information.
Receive your Personal Information in a format that is easily readable by machines.

These rights are subject to applicable laws, including requirements pertaining to gambling and other reporting duties. We may also amend, update, or delete any partial or incorrect information as needed.

HOW WE ENSURE YOUR INFORMATION REMAINS SAFE

We prioritize the security of your information. We have installed both physical and technological measures to inhibit unauthorized access, ensure data security, and handle information appropriately. The types of safeguards employed depend on the sensitivity of the information.

We adhere to industry-standard protocols and controls, which include:

A secure network design that incorporates intrusion prevention systems and firewalls.
Encrypted communication.
Authentication and access control.
External and internal audits.

Although we make diligent efforts to protect your information, we cannot absolutely guarantee that unauthorized access or misuse will not happen. We do not provide any warranty against such occurrences.

CHANGES TO THE PRIVACY NOTICE

We reserve the right to modify this Privacy Notice at any time, so we recommend checking this page often. We will inform you of major changes via the Services or through email. Such changes will be effective seven (7) days following the notification. Other modifications will be effective from the date marked as 'Last Revised', and continuing to use the Services after that date signifies your acceptance of these changes.

HOW TO CONTACT US

If you have questions regarding the Services or the data we collect and our usage of it, please reach out to us via the chat facility . We aim to respond within a reasonable timeframe. If you're not satisfied with our response, you may contact the appropriate data protection supervisory authority:

Office of the Data Protection Authority (ODPA)

Block A, Lefebvre Court, Lefebvre Street, St. Peter Port, Guernsey, GY1 2JP
Email:
Phone: +44 1481 742074

CITYVIEWS COOKIE POLICY

Introduction

When you engage with our Services (such as websites or applications under our management, or when you interact with our content), we utilize (and permit third parties to utilize) web beacons, cookies, pixel tags, scripts, tags, API, and other tracking technologies ( “Tracking Technologies” ).

The Tracking Technologies enable us to automatically gather data regarding your online activities and your device (like your computer or smartphone), with the intent of enhancing your navigation, elevating performance, and personalizing your experience. We also analyze this data to generate statistics about our Services' usage, conduct analytics, deliver interest-specific content, and manage services for our Users, advertisers, publishers, customers, and partners.

We also enable third parties to collect information about you using Tracking Technologies.

What are cookies?

Cookies are tiny text files that a web server places on your computer or mobile device whenever you visit a webpage. By using cookies, our Services can provide a more user-friendly experience, remembering things like your preferred language and other settings. For more information about cookies, you can refer to www.allaboutcookies.org .

Cookies play a crucial role in enabling efficient website operation. They facilitate easy navigation between pages and help remember your preferences, creating a more seamless interaction with our Services. Additionally, cookies are utilized to ensure that the advertisements you see are pertinent to your interests.

Storing Tracking Technologies

We manage Tracking Technologies each time you access our Services (for instance, when you visit our websites)—these are referred to as 'First Party Tracking Technologies'. Additionally, third-party collaborators (such as our analytics service partners, business associates, and advertisers) may place their own Tracking Technologies—these are known as 'Third Party Tracking Technologies'.

Both categories of Tracking Technologies can remain on your device for the duration of your visit to our Services or for subsequent visits.

What kinds of Tracking Technologies do we employ?

There are four primary categories of Tracking Technologies:

Strictly Necessary Tracking Technologies
These are critical technologies that make it possible for you to log in, navigate effectively, and access the features of our Services, or to fulfill a request you’ve made (like your username). We don't need your consent to implement these technologies. Their usage can also serve to uphold security and integrity, such as identifying breaches of our policies and ensuring support and security features.
Functionality Tracking Technologies
These enable our Services to recall choices you've made (like your selected language) and to provide improved, customized features. For instance, they are used for authentication (keeping you logged in) and supporting other capabilities of our Services.
Performance Tracking Technologies
These collect data about how you engage with our online content (such as the amount of time you spend on our Services), capturing behavioral insights and engagement metrics. They are employed for analytical purposes, research, and to produce statistical insights (based on aggregated data).
Marketing or Advertising Tracking Technologies
These are designed to provide you with personalized offers and advertisements tailored to your interests, as well as to conduct email marketing campaigns. They can also be utilized to limit the frequency of advertisements you encounter and to assess the success of advertising efforts. Typically, they are installed by our advertising partners (such as advertising networks) and offer insights into the audience that views and interacts with their ads, visits their sites, or uses their applications. Our website includes features from social media platforms, like the Facebook \"Like\" or \"Share\" buttons. The operation of these features is either managed by an external party or hosted directly on our Services. Your engagement with these functionalities is subject to the privacy policy of the provider.

Tracking Technologies	Type	Purpose
Analytics Cookies	First party Tracking Technology	Performance Tracking Technologies These Tracking Technologies gather information on how you interact with the content offered on our Services, aiding in attribution (like identifying referral URLs), and so forth. We leverage this information to create reports, calculate our revenue share, and improve our Services while delivering tailored products and content.
Other cookies	First and Third Party Tracking Technologies	Strictly Necessary Tracking Technologies Cookies not explicitly listed may also be used in internal areas of the Services, with the aim of refining and simplifying your user experience by recalling your choices and login details.

How to manage your cookie settings

Please be aware that we do not acknowledge or react to automated signals from browsers regarding Tracking Technologies, such as \"Do Not Track\" instructions. Nevertheless, there are many options available for managing and controlling your cookie preferences. It's important to note that if you delete or block cookies, some features of the Services may not function properly or effectively. If you wish to update your preferences at any time,click here .

Disabling cookies through your web browser
Most web browsers offer functionality to provide general information about cookies, allowing you to see the ones stored on your device, delete them individually or all at once, and control whether cookies are accepted from all sites or just specific ones. You can typically disable third-party cookies separately. Please keep in mind that adjustments made via a browser or device will usually only apply to that specific environment.
You can usually find cookie-related information in the \"Help\" section of your web browser. Below are links to resources for some of the most commonly used browsers:
Turning off third party cookies
You can opt out of specific third-party targeting and advertising cookies by visiting the following link: Network Advertising Initiative .